Job Description

Senior Freight Forwarder, AOG

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: USA - Miami, 800 NW 62nd Avenue

Division: Air & Sea

Job Posting Title: Senior Freight Forwarder, AOG Time Type: Full Time

As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the transportation of AOG Shipments, both import and export nationwide, ensuring timely delivery and compliance with regulations. Components include but are not limited to aircraft components such as avionics, landing gears, engines, wings, flaps and other oversized and/or dangerous goods and perishable components requiring dry ice. Must be able to provide several options to the customers/network in regards to airlines, departure locations, trucking possibilities, counter to counter arrangements, hand carries, and interline possibilities. Your role involves overseeing the end-to-end logistics process, handling documentation, and providing exceptional customer service to clients.

This role involves working on a rotational 24/7/365 shift which includes morning, afternoon, night, weekend, and holiday work which rotates among the team members according to a predefined pattern.

Duties and Responsibilities

• Ensure proper handling of AOG shipments from pick up to delivery and continuous information flow between shipper, consignee, customer and DSV network.
• Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within DSV network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.
• Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
• Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third-parties, and nationally & internationally based shippers.
• Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service.
• Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web based application.
• Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times.
• Ensure all documentation guidelines are met by the local branches according to the TSA regulations.
• Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, and account servicing for key accounts based on customer contracts and SOP's.
• Audit shipper paperwork and international transport documentation for completeness and accuracy.
• Booking with airlines for international US export shipments to worldwide destinations selecting the best alternative based on the specific product location, cargo specifics, customer requirements, and transit time.
• Arrange shipment collection with trucking companies and integrators to ensure product is safely and efficiently transported to the departure airport.
• Pricing of AOG shipments nationwide to and from all worldwide locations according to customer needs. Responsible for USA import and export pricing, as well as collecting pricing from global locations for US customers.
• Monitoring and safe handling of aircraft engines nationwide on both import and export basis within customer and company requirements working in close coordination with qualified approved vendors.
• AOG Desk Coordinator is working on a rotational 24/7/365 shift which includes morning, afternoon, night, weekend, and holiday work which rotates among the team members according to a predefined pattern.
• Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills.

Educational background / Work experience

• A Bachelor's degree in business, logistics, or a related field is required for this position.
• Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred.
• 3-5 years of experience in freight forwarding, logistics, or a related field.
• Must be able to work on rotational shifts including morning, evening, nights, weekends and holidays.
• Requires experience shipping aircraft components including engines.
• Experience moving product on AOG basis preferred
• Experience managing a team and working with clients is preferred.

Skills & Competencies

• Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, carriers, and colleagues.
• Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
• Detail-oriented with strong problem-solving and analytical skills.

Function / Market & Industry Knowledge / Business Acumen / Processes

• Knowledge of air freight logistics and customs regulations
• Understanding of trade laws and regulations

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

Computer Literacy

• Proficiency in Microsoft Office Suite
• Experience with logistics software and systems is preferred

For this position, the expected base pay is: $62,500 - $84,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.

Job Tags

Full time, Temporary work, Work experience placement, For subcontractor, Work at office, Local area, Worldwide, Flexible hours, Shift work, Night shift, Day shift, Afternoon shift,

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