Job Description

Job Description

Job Description

Are you passionate about making a difference in people's lives?

WeCare Private Duty Services is seeking an experienced and enthusiastic Customer Service Representative to join our dedicated team. As an independently owned homecare agency, we are committed to providing top-quality services with empathy and professionalism to those who need assistance within the comfort of their own homes.

RESPONSIBILITIES:

• Answer and navigate incoming customer calls regarding service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with customers, while working to establish a positive rapport with every caller.
• Update customer information in the customer service database after each call.
• Work with the management team to stay up to date on customer needs.
• Stay informed of any changes in company policies.
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
• Create and maintain client monthly master schedules in our system and master book.
• On an on-going basis, assist in updating schedule changes.
• Update Client Coverage Change Notification Form upon receipt.
• Confirm all new referrals (i.e., fill-ins, new cases, etc.) with client and assure proper introductions are made.
• Maintain a Daily Communications Log of all made and received calls.
• Prepare and verify client unassigned coverage needs by generating daily coverage list.
• Provide on-call services for after hours and weekend coverage.
• Retrieve and respond to all Scheduling voicemail messages.
• After hours scheduling coverage; must carry company phone and be available for customers.
• Assist with other office duties/procedures as requested.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Associates degree in business, home care or a related field preferred.
• One to two years experience in scheduling, in-bound call customer service or any similar combination of education and experience.
• Computer skills, required knowledge of Microsoft Office 365 (Outlook, Excel, Word, Microsoft Teams).
• Congenial, motivated, and efficient in all office tasks.
• Possesses exceptional listening and customer service skills.
• Demonstrates ability to effectively communicate and interact with internal and external customers.
• Exceptional organizational skills with consistent follow-up.
• Willingness to learn.
• Willingness to complete an 8 hour shift, in addition to on-call duties, as required.
• Reliable transportation.

BENEFITS: (full time employees)

• 40K (matching)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Over the last 29 years, WeCare has become well respected and highly regarded within the community. Our agency has earned a reputation for providing compassionate care of the highest quality. It is also the “go-to” agency for many case managers, hospital social workers, financial advisors, physicians, and rehabilitation and hospice facilities.
WeCare Private Duty Services is a Nurse Referral Service Agency and Residential Services Agency dedicated to providing clients with excellent in-home care from Skilled Nursing Care to assistance with activities of daily living.

Company Description

Over the last 29 years, WeCare has become well respected and highly regarded within the community. Our agency has earned a reputation for providing compassionate care of the highest quality. It is also the “go-to” agency for many case managers, hospital social workers, financial advisors, physicians, and rehabilitation and hospice facilities. \r\nWeCare Private Duty Services is a Nurse Referral Service Agency and Residential Services Agency dedicated to providing clients with excellent in-home care from Skilled Nursing Care to assistance with activities of daily living.

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