Salon Receptionist Job at Sophie's Nails, Pompano Beach, FL

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  • Sophie's Nails
  • Pompano Beach, FL

Job Description

Job Description

Job Description

Position Overview:
The Salon Receptionist is responsible for creating a smooth guest experience. You’ll be the first and last point of contact for every client, ensuring they feel welcomed, informed, and well taken care of.

Key Responsibilities:

  • Reception & Client Care: Greet all guests warmly upon arrival, check them in, and notify their assigned technician.

  • Booking & Scheduling: Manage appointments through our salon software, including phone bookings, online requests, and reschedules.

  • Payment Processing: Handle transactions using our POS system, including cash, card, and gift card sales.

  • Phone & Communication: Answer phones promptly, address client questions, and redirect calls as necessary.

  • Reception Area Upkeep: Keep the front desk, waiting area, and retail displays tidy and stocked.

  • Beverage Service: Offer and serve water, tea, or coffee to clients as part of the hospitality experience.

  • Product Maintenance: Return polish bottles and retail products to their designated cases after use.

  • Flow Management: Walk clients to their technician’s station and ensure service transitions are seamless.

  • Stocking & Supplies: Refill reception supplies (beverages, cups, retail bags, etc.) as needed.

Qualifications:

  • Previous customer service or receptionist experience preferred; salon or spa background a plus.

  • Comfortable using booking software and POS systems (training provided).

  • Strong multitasking skills with attention to detail in a fast-paced environment.

  • Professional appearance and demeanor aligned with our salon’s calm, clean brand.

  • Excellent verbal communication skills and phone etiquette.

  • Reliability and punctuality are essential.

  • Part-time and Full-time positions available

 

Job Tags

Full time, Part time,

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