Job Description

Job Description

Job Description

Employment Details

Sales & Customer Service Representative

The Employee shall be employed by Prestige Auto Appearance as a sales representative, responsible for selling vehicle surface protection packages such as window tint, paint protection films, ceramic coatings, wheel repairs, paint less dent removal and to automotive customers. 

The Sales & Customer Services Representative will be responsible for driving sales and ensuring high levels of customer satisfaction through excellent sales service. The successful candidate will be well-versed in PAA’'s product offerings and capable of advising customers based on their needs and preferences.

• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• 75 outbound calls per day

Required Qualifications

• Proven work experience as a Sales Representative
• Excellent knowledge of Google Suites (Docs, Sheets, Gmail, Keep, etc) 
• Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships
• Familiarity with virtual phone system such as Ring Central
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the customers needs
• Relationship management skills and openness to feedback

Job Responsibilities

• Following a strategic sales cycle to create, convert and retain customers
• Actively sell PAA’s products to customers through inbound and outbound sales calls, emails, and in-person visits.
• Provide exceptional customer service by addressing inquiries, complaints, and issues in a timely and professional manner.
• Assist customers with product selection and provide recommendations based on their needs.
• Follow up with customers to ensure satisfaction with products and services and identify opportunities for additional sales.
• Maintain accurate records of all customer interactions and sales activities in our CRM system.
• Collaborate with the sales and marketing team to identify new target markets and opportunities for growth.
• Keep up-to-date with industry trends and product knowledge to maintain a competitive edge.
• Communicate and record project information accurately and efficiently with the installation team for smooth and successful outcomes.
• Set the tone of the environment, ensuring that the space is in mint condition, music is on and the candle is lit.

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